QUESTIONS? WE'VE GOT ANSWERS!
Where is The Posh Shop located?
The Posh Shop is located in Metro Detroit Michigan.
Do you have a retail location?
We do not have a retail location currently. We sell on our website, on Etsy, and sometimes in local sales throughout Metro Detroit Michigan.
Can I sell your products in my store or on my website?
You sure can! We offer wholesale pricing for stores, websites, and others who are interested in buying our items in bulk. Just go to our Wholesale Inquiries page to learn more about how to get started, pricing, and more!
Can you customize your products with my blog address, business name, or just with the words I want on them?
Most all of our items are completely customizable. Some items do have some limitations on how they can be customized. If you want to inquire about a customization or want to learn more about a certain products customization just reach out to email@example.com.
Who makes your products?
Currently all of our listed products are created by our little team at The Posh Shop Co. We are a truly small business and put a lot of love and pride into the items we make. We do work with some great suppliers who give us some solid base items to work with but all items are designed, cut, sublimated, heat pressed, hot foil stamped, packaged, shipped, and more, by our own little hands. We so very much appreciate all of our clients and customers for supporting our work and shopping small! ::HUGS::
Do you ship internationally?
We do...and we think it's pretty awesome! People are using our products all over the world...that's a cool thing to think about.
Where are you shipping from?
The Posh Shop is in Metro Detroit Michigan in the suburb of Warren, Michigan. We ship almost always with USPS Postal Service in a surrounding city.
What are your processing times?
At The Posh Shop we make all items to order...I know, crazy, right!? BUT...we do pride ourselves on our crazy fast processing times. In almost all scenarios, we will create and ship out an order within 1-3 business days. Certain products will have longer processing times and those will be noted on the particular product.
What shipping options are available?
We ship mostly with the United States Postal Service (USPS). We have always had great service through the USPS service!
Can I cancel an order once it is placed?
Once we receive an order we act quickly to complete your order and get it to you asap...because of this, we usually cannot accept cancellations of orders placed. However, if you can contact us within a half hour of the time you order we can probably work with you to cancel your order. Please email us here and we will get back to you on if we could cancel your order.
Is there any reason my order could be delayed?
We do not usually have any delays on our end with processing orders. If there is anything that arises, we would contact you immediately to resolve the issue. However, some shipping delays could occur that are beyond our control. For example, in the case of extreme weather or natural disaster, USPS shipping times could be delayed. In those situations, we cannot change the delays and thus are not responsible for the delay in timing of you receiving your order.
I love my purchase but it arrived damaged, missing parts, the wrong color, etc. What can I do?
Please contact us and let us know what damage or defect exists with your order. If we made any mistake whatsover...we will make it right. Please contact us here.
I am not loving the item I purchased as much as I thought I would. Can I return it?
Within reason, we will accept returns.
I ordered a customized item. Can I return it if I don't want it?
We sadly cannot take retuns on any customized items as they were made specifically for the individual and cannot be sold at that point. However, if you are unhappy with something we did please contact us immediately and we will try to figure something out for you!
WEDDING COORDINATORS AND CLIENTS
Do you offer discounts to wedding planners and event coordinators?
Yes we do! We offer discount pricing to wedding planners and event coordinators who are purchasing for their clients or for their business. Email us at firstname.lastname@example.org so we can get you started!
I saw your work at a wedding I attended but don't see much on your site...what's the deal?
The shortened version is this...we used to operate solely as a wedding company years back. In wedding off-season in Michigan we began working on another shop and thus began making mugs, pencils and other items you see on this site.
I am from Michigan and want to hire you for some wedding items...how does that work?
It's so simple! Go to our Michgan Weddings tab on the home page and flip through some of the information. If you are interested in some custom work we are always willing to work with new clients.