QUESTIONS? WE'VE GOT ANSWERS!

BUSINESS INFORMATION

Where is The Posh Shop located?

The Posh Shop is located in Metro Detroit Michigan.



Do you have a retail location?

We do not have a retail location currently. We sell on our website, on Etsy, and sometimes in local sales throughout Metro Detroit Michigan.



Can I sell your products in my store or on my website?

You sure can! We offer wholesale pricing for stores, websites, and others who are interested in buying our items in bulk. Just go to our Wholesale Inquiries page to learn more about how to get started, pricing, and more!



Can you customize your products with my blog address, business name, or just with the words I want on them?

Most all of our items are completely customizable. Some items do have some limitations on how they can be customized. If you want to inquire about a customization or want to learn more about a certain products customization just reach out to jacquelyn@theposhshopco.com.



Who makes your products?

Currently all of our listed products are created by our little team at The Posh Shop Co. We are a truly small business and put a lot of love and pride into the items we make. We do work with some great suppliers who give us some solid base items to work with but all items are designed, cut, sublimated, heat pressed, hot foil stamped, packaged, shipped, and more, by our own little hands. We so very much appreciate all of our clients and customers for supporting our work and shopping small! ::HUGS::



SHIPPING

Do you ship internationally?

We do...and we think it's pretty awesome! People are using our products all over the world...that's a cool thing to think about. Customs fees and duties are the customer's responsibility.



Where are you shipping from?

The Posh Shop is in Metro Detroit Michigan in the suburb of Warren, Michigan. We ship almost always with USPS Postal Service in a surrounding city.



What are your processing times?

At The Posh Shop we make all items to order...I know, crazy, right!? BUT...we do pride ourselves on our crazy fast processing times. In almost all scenarios, we will create and ship out an order within 1-3 business days. Certain products will have longer processing times and those will be noted on the particular product. Items that are purchased in bulk or with customizations will possibly take longer than the 1-3 business day timeline so please inquire about processing times for bulk or customized orders here before ordering.



What shipping options are available?

We ship mostly with the United States Postal Service (USPS). We have always had great service through the USPS service! The Posh Shop ships orders immediately once they are processed. We ship out once a day Monday-Saturday unless there is a mailing observed holdiay. Shipping Methods with USPS include: - Standard Shipping: With this method, items usually arrive in the United States within 3-7 business days after processing times. USPS does not gurantee delivery dates with Standard Shipping so please order well in advance when ordering items for a certain date. - Priority Shipping: With this method, items usually arrive in the United States within 2-3 business days after processing times. - Priorty Express Shipping: With this method, items usually arrive in the United States within 1-2 business days after processing times. - International Shipping: Shipping times vary depending on the shipping method chosen and also on the individual receiving countries customs and policies. Some countries take longer with their inspection processes and hold up the delivery of packages. We do our best to ship out items with care in a timely manner but once we ship the package is in the control of USPS and the countries methods of acceptance and delivery. Please be realistic in your timing expectations and order in advance if you need your items on a specific date.



Can I cancel an order once it is placed?

Once we receive an order we act quickly to complete your order and get it to you asap...because of this, we usually cannot accept cancellations of orders placed. However, if you can contact us within a half hour of the time you order we can probably work with you to cancel your order. Please email us here and we will get back to you on if we could cancel your order. Absolutely no cancellations can occur once an order has begun processing which is almost immediately.



Is there any reason my order could be delayed?

We do not usually have any delays on our end with processing orders. If there is anything that arises, we would contact you immediately to resolve the issue. However, some shipping delays could occur that are beyond our control. For example, in the case of extreme weather or natural disaster, USPS shipping times could be delayed. In those situations, we cannot change the delays and thus are not responsible for the delay in timing of you receiving your order. Another situation that can cause delays is when a customer does not type their address correctly. So please, double check your shipping address when you enter it so we can make sure your package is sent to the correct address the first time. Wrong addresses cause delays and often times we do not know they occured until a package is returned to us. If a package is returned, we are not held accountable if the buyer provided wrong address information, thus the buyer will have to pay the additional shipping fees to re-ship their order again since it was their own doing.



RETURNS

I love my purchase but it arrived damaged, missing parts, the wrong color, etc. What can I do?

Please contact us and let us know what damage or defect exists with your order. If we made any mistake whatsover...we will make it right. Please contact us here.



I am not loving the item I purchased as much as I thought I would. Can I return it?

Within reason, we will accept returns. PLEASE NOTE: - You must contact us within 2 days of receiving your order to let us know the issue. We will then let you know how to do your return. At that point, you have 7-10 days to return your purchase to The Posh Shop. If we are not contacted within two days and if the items is not shipped back within 7-10 days we cannot process your return. - The Posh Shop does not pay return shipping on items that are being returned. Please understand that for any items you return you will responsible for shipping those items back to us. - Returns are only processed once we receive the item being returned and can inspect the item thoroughly. - Items found with defects (not caused by The Posh Shop) will not receive compensation.



I ordered a customized item. Can I return it if I don't want it?

We sadly cannot take retuns on any customized items as they were made specifically for the individual and cannot be sold at that point. However, if you are unhappy with something we did please contact us immediately and we will try to figure something out for you!



WEDDING COORDINATORS AND CLIENTS

Do you offer discounts to wedding planners and event coordinators?

Yes we do! We offer discount pricing to wedding planners and event coordinators who are purchasing for their clients or for their business. Email us at jacquelyn@theposhshopco.com so we can get you started!



I saw your work at a wedding I attended but don't see much on your site...what's the deal?

The shortened version is this...we used to operate solely as a wedding company years back. In wedding off-season in Michigan we began working on another shop and thus began making mugs, pencils and other items you see on this site. Our wedding items that we sell have evolved into what is now on our site wedding section, such as bachelorette party gifts, wedding party gifts, and some wedding items. We do still make A LOT of custom wedding orders today and will happily work with you to make any items you need for your wedding. We have tried to focus most of our wedding work in Michigan currently since most of our items are very heavy in weight and hard to ship. If you are from another state and are interested in some wedding items please reach out and we will see what we can do for you. If you are in Michigan, please check out our Michigan Wedding pages for more information on what we can do for your wedding.



I am from Michigan and want to hire you for some wedding items...how does that work?

It's so simple! Go to our Michgan Weddings tab on the home page and flip through some of the information. If you are interested in some custom work we are always willing to work with new clients.